JetBaaz Privacy Policy — How Your Information Is Kept Safe

1 Introduction & Applicability

This Privacy Policy ("Policy") applies to the JetBaaz website jetbaaz.best and its mobile application. By creating an account or using any of JetBaaz's services, you are considered to have accepted the terms of this Privacy Policy.

Our goal is straightforward — to keep your personal information safe and to make sure you always know how it is being used. Rather than hiding behind complex legal language, we have made every effort to explain everything in plain, simple terms.

2 What types of information are collected?

JetBaaz collects two types of information — what you provide directly, and what is recorded automatically when you use our services.

What you provide directly

• Name, date of birth, and mobile number provided at registration.
• National ID or passport information submitted during the KYC (identity verification) process.
• Mobile banking numbers used for payments (bKash, Nagad, Rocket).
• Information provided when contacting customer support.
• Voluntary information submitted through the responsible gaming form.

Automatically collected information

• IP address and device details (phone model, operating system).
• A log of which pages you visited on the site and how long you spent on each.
• Betting history and transaction records.
• Login time and location data (for security purposes only).
• Cookie and analytics data.

3 Why is your information used?

JetBaaz uses your information only for specified purposes. Before any use, we verify that a legal basis exists.

• To create, manage, and secure your account.
• To provide betting and payment services.
• To complete age verification and the KYC process.
• To detect and prevent fraud and money laundering.
• To meet legal obligations (as required by licensing authorities).
• To provide customer support.
• To manage responsible gaming monitoring and safeguarding measures.
• To analyze user experience for the purpose of improving our services.
• To send legitimate marketing communications (with the option to opt out).

4 Who may your information be shared with?

JetBaaz aims to keep data sharing to an absolute minimum. However, there are specific situations where sharing certain information with specific parties may be necessary.

Who Your Information May Be Shared With

• Payment providers: Only the information necessary to process transactions is shared with bKash, Nagad, or Rocket.
• Licensing Authority: To fulfill legal obligations and meet regulatory requirements.
• Law enforcement agencies: Information may be required to be disclosed under court orders or government directives.
• Technology service providers: Servers and analytics firms that support site operations — all of whom are contractually bound to comply with our privacy policy.
• Fraud prevention services: Limited information may be shared with specialized agencies to ensure account security.

5 How is your information kept secure?

JetBaaz has implemented both technical and organizational measures to protect your data.

Technical Safeguards

• All data transmissions are protected with 256-bit SSL/TLS encryption — the same technology used in online banking.
• Stored data is kept in encrypted form so that even if unauthorized access to the server occurs, it remains unreadable.
• Our servers are protected by firewalls and an intrusion detection system.
• Two-factor authentication (2FA) is available for your account.
• Regular security audits and vulnerability assessments are conducted.

Organizational Safeguards

• Staff are granted access only to the information necessary for their role.
• Staff receive regular training on data protection practices.
• Third-party service providers are bound by confidentiality agreements.
• A response plan is in place to act quickly in the event of a data breach.

Keep in mind, however, that no one can guarantee 100% security on the internet. That is why you should always keep your account password strong and never share it with anyone.

6 Cookies & Tracking Technologies

Cookies and similar technologies are used on the JetBaaz website and app. Cookies are small text files stored in your browser that help improve the functionality of the site.

Types of cookies used

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functionality Cookies: To remember your preferences, such as language and theme settings.
• Analytics cookies: To understand how pages are being used — this data is analyzed in aggregate form only, never at an individual level.
• Security cookies: To detect fraud and unauthorized access.

Cookies can be disabled through your browser settings, though doing so may affect some site functionality. JetBaaz does not use third-party advertising cookies.

7 Your Data Rights

As a JetBaaz user, you have certain specific rights that we fully respect.

• Right to access: You may submit a request to view the information JetBaaz holds about you.
• Right to Rectification: You may request the correction of any inaccurate information held about you.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for any specific purpose.
• Right to Portability: You may request a copy of your data in a structured format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, write to us in Bangla at support@jetbaaz.best. In some cases, certain data may need to be retained for a specified period due to legal obligations — you will be informed if that applies.

8 How long is your data retained?

JetBaaz does not retain data longer than necessary. Retention periods vary depending on the type of information.

• Account information — for the duration the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction records — 5 to 7 years (in accordance with financial regulatory requirements).
• Customer support communications — 3 years.
• Betting history — 5 years after account closure.
• Analytics data — in aggregated form only, for a maximum of 2 years.

9 Data of Children & Minors

JetBaaz services are strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be securely deleted.

If you suspect a minor in your household is using JetBaaz, please contact us at support@jetbaaz.best — we will take prompt action.

10 Privacy Policy Changes

JetBaaz may update this Privacy Policy as needed. Any changes will be published on this page with a revised date.

• Minor updates will be reflected by simply updating the page.
• For significant changes, an SMS or app notification may be sent to your registered number.
• Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.

It is a good habit to check this page regularly. The date of the latest update will always be shown at the top of the page.

11 Contact & Complaints

If you have any questions about our Privacy Policy or wish to exercise any of your rights regarding your data, please get in touch with us.

• Email: support@jetbaaz.best
• Live Chat: Chat directly in Bangla via the website or app.
• Support hours: 24 hours a day, 7 days a week.

We aim to provide an initial response within 30 business days of receiving a privacy-related request. If a matter is complex and requires more time, you will be informed in advance.